Cancellation & refunds
How to cancel an order, report damage and receive a refund.
If your artwork arrives damaged, tell us within 48 hours of delivery and we will make it right.
Cancelling an order
You can cancel for a full refund at any time before your order is dispatched. Contact the studio with your order number.
Damaged in transit
Keep the packaging, photograph the parcel and the artwork, and contact the studio within 48 hours of delivery. We will arrange a repair, a replacement or a full refund including delivery charges.
Returns
Undamaged originals and prints can be returned within 7 days of delivery. Please contact the studio first. The artwork must come back in its original packaging and condition; return shipping is paid by the buyer, and the artwork price is refunded once it arrives safely.
Commissions
Commissioned paintings are made to your brief and are not returnable unless they arrive damaged.
If an original sells twice
In the rare case that the same original is paid for by two people at the same moment, the later payment is refunded in full.
How refunds are paid
Refunds go back to your original payment method through Razorpay, usually within 5–7 business days of approval.